CNC Machine Testimonials
At FastCut CNC, we know we would not be successful without our incredible customers. We also know that having the best CNC plasma cutters in the industry doesn't mean a thing if our customers aren't happy. That is why we take our clients' feedback to heart and strive to provide the best experience we can.
Please take some time to read through our CNC plasma table reviews and client testimonials to find out why they think we have the best machines in the industry!
"Russ, Jordan, and Charlie have been spectacular to work with!"
This is long overdue, mainly because we've been so busy. Russ, Jordan, and Charlie have been spectacular to work with. Owning and operating two businesses that each make customer service our number one priority, I've found very few companies that take that priority as seriously as we do. FastCut is one of those companies. Do not have any doubts when considering purchasing from them. Bravo boys, Bravo!
Jack Welty, September 19, 2017
"Russ, Jamie and the boys are nothing short of exceptional!"
I purchased the elite model a little over a year ago, when I was having problems learning this machine they went above a beyond to make sure we were satisfied and fluid at running his product.
Russ and his staff are very personable people and made this purchase a enjoyable experience.
Russ even went as far to open up his home to my staff and I for training purpose... If your a first time buyer like I was or your looking to up grade, I strongly suggest you start with giving fast cut a call.
Thank you Fast cut!
Bradley Tizzard reviewed FastCut CNC Inc — 5 star October 31, 2016
"Probably hands down best group of guys I've met in many years"
Where to start .... Probably hands down best group of guys I've met in many years , I knew nothing about CNC tables before I bought mine actually had little to no computer experience at all . I looked at quite a few but nobody really seemed to help me out, I was getting frustrated and annoyed . After calling and talking to Russ and the boys I was sold basically after the first call , they were strait up no bullshit and the best part is they invited me to come to the shop and they'll teach me how to operate my machine. One thing about these guys is the customer is priority and support is fantastic ! I probably called Charlie 10 times a day lol for two weeks and no matter how small the question was he always had time to help me out and was able to work out any issues I had in minutes !! Can't say enough about these guys best product out there !
Cody Ferguson reviewed FastCut CNC Inc — 5 star August 31, 2016 ·
"Absolutely fantastic experience with FastCut"
Absolutely fantastic experience with FastCut. After shopping around for a table and receiving zero calls back from others I stumbled upon FastCut and was immediately sold. The customer service was top notch and the sales rep was very no nonsense and very personable. Was amazing to be able to come down and meet the crew in Kamloops. The entire crew there is great. Charlie was very helpful with the training and Russ was amazing to deal with. The entire experience has been great. Top notch quality table and top notch customer service.
from B&B Align Bore & Fab Ltd
"Trigger Industries Experience!"
Trigger Industries owes Russ and the FastCut team immensely. We were paying top dollar for parts off a laser when we had no real need for it. Visiting the FastCut shop it was evident we had found our answer, and purchased an Icon Elite. The time we are saving from concept, to prototype, to finished product is unreal. With no prior CNC experience underneath us, we were quickly turning out clean, accurate parts.
People often say “that’s good plasma!” Machine motion control and THC are a direct reason for this. The few issues we did have were 99% self-induced. A huge thanks is needed for Jordan, as he always walked us through the solution with clear and accurate direction.
We will be back for a G7 Fabricator!
Landon & Lem, Owners
"A great experience with Fast Cut from start to finish!"
I am a small fabrication machine shop in Manitoba and decided I wanted to purchase a plasma table. So I began researching on the internet and after reading some of the blogs, Fast Cut stood out. I phoned some of the owners that had purchased from Fast Cut and experienced their service. I did not hear one negative comment, so I decided to purchase an Icon Elite in 2014 from Fast Cut.
I am pleased to say everything I was told was true. The table was delivered exactly as described, it was simple to assemble so I was up and running in no time. Every call I made back to the factory ended with the exact answers I needed. The wireless controller is an awesome addition that makes running the machine so convenient. This machine has opened opportunities for us that were previously out of reach.
A great experience with Fast Cut from start to finish!
Missing Link Machine
"Focusing on cut quality rather than inches per minute the cuts are BETTER than LAZER and WATERJET that supplied our facility previously."
FastCut CNC was chosen as plasma table supplier after touring the manufacturing facility. A local Canadian source as well as the FastCut CNC Team weighed positively in the decision process. Initial order until install and commission of Victor power source was as seamless as could be expected.
As a manufacturer and supplier to the Western Canadian drilling industry, thicker plate (up to 2 inch oxy-air plasma and thicker section oxy-fuel ) are common. Without any prior plasma cutting experience the learning curve was steep. Combining the training by FastCut CNC and onsite Victor install and training, the table was in operation quickly. Tech support by FastCut CNC and Victor was likely the best experience possible.
Plasma cutting between ½ and 1 ¼ 44w plate was required immediately. Following the cutting parameters in the manuals initially, then tweaking the settings, the end result was impressive. Plasma cutting 1 ¼ 44w plate within .500 degree of square, easily achieved.
Focusing on cut quality rather than inches per minute the cuts are BETTER than LAZER and WATERJET that supplied our facility previously.
Thanks to FastCut CNC,
President, Nextgen Processing
Thanks to this machine and the great boys standing behind it, I have been able to transform my business into a successful Art studio, sign shop, and custom fab shop.
I just celebrated my one year anniversary of my first cut with my Fast Cut a few days ago. I can't even begin to explain how this machine had changed my life. Before the Fast Cut, her name is Sonia, I was doing primarily forged and fabricated steel work, working with rods and some sheet, but hand plasma cutting everything. I also worked in glass and ceramic, but I was having a terrible time commanding the price that I needed for my time.
The FastCut Machine has allowed me to produce more intricate, accurate work in a MUCH more timely way. I design artwork, signs, custom hardware, gates, etc in my computer, let the machine do the dirty work, then hand forge and weld to assemble the pieces.
Before the machine arrived I flew up to Kamloops and met Russell, Billy, Jordan and the boys who make up the team, and learned how to run my new machine. In the grand tradition of Canadians they are all super friendly, accommodating, and have awesome accents. They have also built and are continually engineering a great machine. When I arrived home to my machine I was able to cut on the first day back, and the cuts were beautiful.
In the past year I've had a few times when I couldn't figure something out with the machine, and instead of driving myself crazy trying to figure it out, I just gave a call up to fast cut and they talked me through the problem.
Thanks to this machine and the great boys standing behind it, I have been able to transform my business into a successful Art studio, sign shop, and custom fab shop.
"The G7 Fabricator is a well-designed and solid machine with high quality workmanship and parts throughout."
We purchased a FastCut CNC plasma cutting system in the spring of 2013. For some time we had been in the market for a CNC plasma cutter. We have a mid-size operation supplying fabricated steel products for the resource extraction and mining industries.
Our intention was to purchase a CNC machine to improve the quality of our products and speed up production. We did our research and concluded that the G7 Fabricator from FastCut offered the best value for our money.
For us it was a big investment. We’re pleased to report our FastCut machine paid for itself much more quickly than we expected. In fact, within a few months we had so much work for it that we have recovered the cost.
The G7 Fabricator is a well-designed and solid machine with high quality workmanship and parts throughout. It’s a pleasure to use and is (it) makes the work more interesting because we keep discovering new applications and conceiving of new ways to manufacture our produces (products).
Installation was a breeze. For the first few weeks we were in contact with FastCut regularly and we were pleased with the support they provided.
As far as the quality of our product is concerned, we’ve received only positive feedback from our customers.
Looking back, purchasing the FastCut should have been a no-brainer. It paid for itself quickly, it’s a pleasure to use, our clients are happy with the product and our staff enjoy working with such a well-designed innovative machine.
Archway Enterprises Inc.
Edmonton, Alberta, Canada
"Thanks for keeping us moving forward"
The great people at fastcut are by far the most passionate people I know! They stand behind their product hands down. Its so true in todays industry that passion and quality starts from the top down.. and boy do they show it. One word best describes the people and product at fastcut AWESOME. Thanks for the best package in the business for sure.
Shield Industries , Taber, AB
"We bought our Icon Elite Plasma table in March 2013 and within three days of the initial setup we were making production cuts and more importantly saving money"
This machine has been a huge boost to my company and I'm sorry we didn’t buy one from Russ three years ago. FastCuts customer service, technical support and level of professionalism have been top notch since the start. When we eventually wear this thing out or more likely decide to buy a bigger one I will be calling these guys again.
Below is Alex the plasma operator cutting our first ever fire ring. The system is so easy to use this prototype ring turned out perfectly.
The Welding Shop, Inc.
"Thank you Russell, Jamie, Jordan, and Billy!"
For giving me the confidence to choose the 5X10 G6 (water bed) as our first CNC burn table. We had been in the market for close to a year, and over that time I was amazed to find how many options were out there. With no prior experience with any CNC machinery and only being somewhat computer literate at best, made this a very apprehensive decision. After a few lengthy discussions over the phone, it was evident that Fast Cut’s passion and high standards for every table leaving their shop rivaled our own. You have an excellent TEAM behind you. It in the design, build quality, and ease of operation. I’m entirely pleased with our machine, and impressed beyond expectation with your customer service and Tec support.
Henry Production Inc.
Picture is of table operator Jason Shaw, normally he’s smiling all day long.
"We got our Icon Elite series table from FastCut CNC summer 2013 as our old table was in need of replacement. "
Watching staff and students using our new Icon Elite table over the past year has been a highly positive observation because this system is so much more advanced and the performance is just amazing. Since 2005, we have owned and operated CNC cutting tables for our welding/welding engineering technology students here at SAIT Polytechnic in Calgary, but our previous equipment is no comparison to the performance and engineering design of the Icon Elite! We have been through 2 semesters with our students and staff, and have cut all kinds of designs including but not limited to project parts, trophies, ornaments, pictures, and car parts with great accuracy and production. Honestly from an instructor standpoint, in all of the different areas that our students study here, one of the major highlight now is using the Icon Elite CNC plasma, no question about it!
Dean Janzen and Bryan Brown
Welding and Welding Engineering Technology
SAIT Polytechnic Calgary Alberta
Anyone can sell a product; the after sale service is what counts. FastCut truly stands behind what they sell.
Anyone can sell a product; the after sale service is what counts. FastCut truly stands behind what they sell and wants you to be happy with your purchase. But we're biased; don’t just take our word for it…
"The first time I purchased from FastCut, I quickly received a call back from Jamie regarding my inquires for pricing. From purchasing and delivery, to my shop with Russ, it has been a great experience. Top notch guy's, no bull, tell you straight up. Table came to shop packaged perfectly in the crate as per video. Super easy to assemble. FastCut provided every piece of information needed to assemble the table and build my base for the table prior to shipping, so I knew exactly what had to be done. What's even better than all of that is the customer service. Phone answered by knowledgeable, polite people who really care about keeping your shop / table working ! Jordan, you're a class act . This is a first class company and I'm so happy to have purchased my 5 x 10 Icon Elite from FastCut!
St. Adolphe MB
"Working with FastCut and your staff could not have been better. "
The plasma table is exactly what I had imagined when I decided to open my own shop.
Working with FastCut and your staff could not have been better.
Everyone in your company has been very courteous and knowledgeable.
It has been a pleasure to work with you and your staff.
A big shout out to You, Billy, Jamie, Jordan, and every one at FastCut!
Our new machine is so beautiful and works so smoothly and the detail and precision is unbelievable
We purchased our first CNC machine from Russ at Fast Cut about ten years ago. My husband and I knew zero about CNC machines but we could see the potential. When the machine arrived it was so exciting, arrived in a timely manner just like they said. We set up the machine and just looked at it, DID NOT HAVE A CLUE. We called Russell and his team every day for at least three weeks, we even called ourselves “the stupids.” They were patient and funny and got us through it. Now I was able to cut the detail I wanted, it really became so easy and simple, I got where I could even run it myself. About a year ago we decided we wanted a new CNC, so we donated our old friend to the Brenham High School welding class and called Russ. Our new machine is so beautiful and works so smoothly and the detail and precision is unbelievable, we cut 9 stainless steel gates on it already. Russel and his Fast Cut team are always there for us, even in snow storms they manage to get parts to us. We highly recommend them.
Trailswest Gate Company
Chappe;;l Hill, Texas
"We have been operating the table for over six months and it performs beyond our original expectations. Your service support has been invaluable and made our learning curve painless."
CEC's Machine Operator Clayton.
Good Morning Russell,
CEC, CEC’s Manufacturing Manager, our burn table operator and manufacturing workers are very pleased with the parts we make on our FastCut CNC 6’ x 12’ gear drive plasma table.
The computer accepts burn materials transmitted from a remote source. The controls are positive and produce outstanding parts. We work with 3/16”, ¼”, 3/8”, ½”, ¾” and some 1” plate thicknesses.
The gear drive table, FastCut controls and 200 amp plasma running air to air produce excellent parts at above average cutting speeds.
We want to compliment FastCut on your excellent operator training program, burn material training and service training.
We have been operating the table for over six months and it performs beyond our original expectations. Your service support has been invaluable and made our learning curve painless.
You can bring a potential buyer to see our table anytime!
Construction Equipment Company
Tualatin, Oregon, USA
"I never imagined the G7 fabricator would become the most productive tool in the shop, but it has and continues to help me develop new products quickly and keep our business on the 'cutting edge'."
"Investing in new tooling is intimidating, and I care greatly about accuracy, durability and customer service. Finding a company like Fastcut was very refreshing as they focus on the same principles and are proud of their product. Russ and Jamie quickly helped me find the best table for our applications and budget while Jordan and Billy were available every step of the way to provide simple, no-nonsense answers to helping my table be as productive as possible. Since the table and all of the computer components are manufactured in house, my my table will never be shut down while components are on back order from who-knows-where. We live in the real world and I cannot stress how nice it is to have confidence in your tooling and these guys are setting the industry standard in accountability! Since I purchased our table Fastcut has continued to improve its product and has helped to keep my table on the front line of technology and user friendliness, demonstrating their passion for the product.
I never imagined the G7 fabricator would become the most productive tool in the shop, but it has and continues to help me develop new products quickly and keep our business on the 'cutting edge'."
"Customer support at FastCut is by far the best I have ever run across!"
"Jordan and Russ assume that your problems are their problems. They will go out of their way and take whatever time is needed solve them."
"The learning curve for the G6 and CNC programing is so easy even a Welder can do it."
Welder/Fabricator (and now) CNC Plasma Programer/Operator
"The Icon Elite does what you said it would do."
“I would like to thank everybody at FastCut CNC for making the Icon Elite CNC plasma machine. It actually works! The Icon Elite does what you said it would do. The Elite series comes in easy to assemble parts that are machined so every thing fits. I am a machine guy and researched every CNC plasma in the Icon Elites price range and they all fell short in workmanship and quality of parts.
At KME we make many different parts from bumpers to mounting brackets to trailer hitches. The Icon Elite has performed above all expectations. The tec guys at Fastcut have answered all my questions fast and I had many many of them. The remote control is one of the best features. Easy to use, it is a must must when your working on the far end of the table.
TuboCad and Nestmaster are simple to use and saved time, and we all know time is money. The Icon Elite table was purchased as toy to maybe make a few high quality parts for myself. Now it runs every day making parts to advance my business (I would rather use the Icon Elite then the plate shear because the cuts on the Icon Elite are square, and its a one man operation). The Hypertherm PowerMax 105 is easy on consumables and and cuts from 20 gauge to 3/4 inch plate with very little dross.
Russel, I would like to thank you for being a stand up guy . The Icon Elite did what you said it would do. Pay back on the machine was 6 months - not bad for a machine that was bought as a toy!!”
KME Invention Innovators
Pat Kapella, Owner
"We can definitely recommend you to anybody who is looking for a great machine with a good price!"
“We would like to take the opportunity to thank you for guiding us buying your Fabricator G6 CNC Plasma table as well as the ThermaDyne plasma cut machine. The continued support by your staff is very helpful. After almost a year of operating your machine weekly, we have become very familiar with it's operation and controls. We love the accuracy and precision and continue to learn working with the various programs such as Nestmaster and Sheetcam. The programs that came with our machine are easy to work with and are a real time saver. After delivery of your machine from British Columbia to our facility in Ontario we experienced some issues due to transportation. But we were impressed with the action you took to provide us with some new parts and additional technical information. Thank you so much!
With our company Ontario Plasma Design we specialize in durable outdoor and indoor metal art signs. Our focus is high quality and durability for all our signs and metal art work. Your CNC plasma table the Fabricator G6 has been a pleasant experience in helping us realizing and creating our beautiful metal art signs. Our table size is 5' x 10' which allows us to make large one piece signs. As a young and dynamic company we have joined the largest Canada's Outdoor Farm Show in Woodstock Ontario where we are able to expose our products to a wide variety of people from all of North America.
I still want to mention that with the purchase of our machine you had promised us a wireless remote control. This remote control is such a great way of operating the machine, it is hard to imagine doing without it. It allows us to maneuver the torch anywhere on the table without losing its sight. It is also a great means of cutting materials manually.
Russel, we want to thank you once more for the pleasant experience in dealing with you and your staff. After a year of knowing you and your machine we can definitely recommend you to anybody who is looking for a great machine with a good price!”
Ontario Plasma Design
Lammert Brons and René Burggraaf
"The customer service and tech support at Fast Cut CNC is as good as it can get."
“After cutting metal silhouettes by hand for over 22 years, I bought and wore out two of the blue hobby cnc machines and grew tired of the expensive tech support. It was time to upgrade to a production plasma cutting machine. First I tried a table that was a finished kit. After two months of assembly the thing still wouldn't work, so I sent it back.
Finially, I went north to Kamloops to check out the guys at Fast Cut CNC. I spent an afternoon in their shop playing with one of their machines. I was sold and placed an order. It took a little longer than normal to receive my 5' x 12' table because they were on the road upgrading machines they had sold, at no charge to the customer.( Standing behind their product.) It was worth the wait. I went north again to pick up the machine. Arrived back at my shop at 4:30pm and was cutting parts by 8:00 pm that night. That includes building a swing arm for the torch lead!
The Fast Cut CNC machine has cut 40 hours a week for over two years with few problems. Almost all of which were operator error. The customer service and tech support at Fast Cut CNC is as good as it can get. The machine cuts out perfect parts day in and day out with very little maintance. And at a price that is much lower than that of other companies that have an army of sales people traveling all over the world raising the price of their product.
Quality product from J. Dubs is flying out the door, due to a large part, the Fast Cut CNC machine in my shop. I would say that I would buy another one, but the construction of the table is such that I don't think I will ever need to. You can't go wrong with Fast Cut CNC!”
Jerry Wayne Bement
"Reasonably priced, low maintenance machine"
“I'm writing today to express our sincere thanks for your first class service and complement you for producing such a well designed machine. In our industry, performing value added service is what separates us from our competitors and generates our profits. We needed a reasonably priced, low maintenance machine to keep us smaller companies in the black.
We have used our Fastcut CNC plasma table (ICON) on a number of projects. Generally, we deal with larger diameter, rough drilling projects and many of our projects have added dimensions of stress and production issues on our machines. We have used the ICON for such projects as adding Gussets and custom plates to our machines in the past with structural stability issues, to making a company signs with our logo on it for the leases that our drills are stationed on. “We get a lot of comments on those”.
We have found the Fastcut CNC (ICON) to have a great platform for these projects. In addition, safety being a constant concern, we believe that the ICON supports a safe and modern work environment for our employees.
We have been using the ICON and could not be happier with the product. With technology changing on a daily basis we must train our employees on up-to-date and reliable equipment. Your company has proven to us that you stand behind the machines you produce and your technical support is prompt, courteous and extremely knowledgeable.
Thank you again Russell, Carlo, and all your staff at Fastcut CNC for producing such a fine product, and standing behind it with the support we need to run an efficient and profitable drilling company.”
Silverado Drilling Corporation
"I would buy this machine from Fastcut again if the need ever arose"
"Russell, I am sending a quick note to say thank you for the tremendous product.
I run a manufacturing company with clients worldwide, we have, however, begun to specialize in servicing some of the Port Terminals in the Metro Vancouver area. Our clients are on extremely tight deadlines with regards to loading ships so any mishaps with equipment can lead to huge bills from their clients for delays in vessel departure.
It was the extremely tight turnarounds that dictated the purchase of a machine that could cut the shapes and the different materials that we use to keep our customers up and running. I researched all of the entry level and light production tables that I could and found the Fastcut G5 to be the perfect machine for my application.
I purchased my 5’ x 12’ G5 Fabricator in September of 2007 and have never looked back. The machine is easy to learn and simple to operate. We now offer our customers a much quicker turn around on repair jobs as we no longer have to wait for material to be cut and shipped to us. This makes the breakdown repairs in the middle of the night on a weekend that much easier to handle. The machine was never purchased to compete with others for the plasma burning business but it has brought in new jobs and clients. In short this machine has been an invaluable addition to my business, customer service, although rarely needed, has been prompt and excellent.
And yes, I would buy this machine from Fastcut again if the need ever arose."
Westec Equipment International Ltd.
"This machine is so easy to use and the Tech Support is great and there when you need them."
"I purchased a FastCut CNC table five years ago as a replacement for another problematic machine. It was a great choice. It is reliable, easy to use, and maintenance free. I have cut from 20g sheet with the plasma unit to 3" plate with the oxy-acetylene machine torch. I can easily turn a business logo into a sign, and use the vectorized fonts that come with the software to match all sorts of type. This machine paid for itself faster than any other machine in my shop. The wireless remote control is a must, this machine is so easy to use and the Tech Support is great and there when you need them."
Thanks, Douglas Gisi
Walla Walla, Wa.
"Thank you Fast Cut CNC for the honesty about your machine that has done more than save our company time, money, and effort."
We operate a steel fabrication shop that is on call 24 hours a day. This is where the Fast Cut CNC machine comes into operation, with the numerous amount of different components we burn on a day to day basis. This machine burns an average of 1,500 sheets a year that vary from 12 gauge to 1 inch plate. If your looking for a CNC plasma system that is exactly what they say it is, you have found it - Fast Cut CNC. From the customer support to the timing belts, torch height control, and software its all first class.
Now we are going to save you money and time with our knowledge of plasmas. We have used and abused all competitors top notch plasmas. The best on the market is the Thermal Dynamic from consumable life to piercing time - this is the BEST.
Thank you Fast Cut CNC for the honesty about your machine that has done more than save our company time, money, and effort.
AMI FABRICATORS INC. 806-363-6346
"FastCut stands behind their machines and their technical support is prompt, courteous and extremely knowledgeable."
As a trade school welding instructor we are concerned about purchasing quality equipment at a reasonable price. We have been using the FastCut C.N.C. Plasma System for the past year and I am proud to endorse their product. With technology changing on a daily basis we must train our students on up to date and reliable equipment. FastCut stands behind their machines and their technical support is prompt, courteous and extremely knowledgeable. I highly recommend FastCut for your C.N.C plasma cutting needs.
University of Montana Helena college of Technology
"Thanks for your first class service and complement you for producing such a well designed machine"
I'm writing today to express our sincere thanks for your first class service and complement you for producing such a well designed machine. In our industry, performing value added service is what seperates us from our competitors and generates the profits. We needed a resonably priced, low maintenance machine to keep the CNC plasma burning in-house in order to recapture the profits we were giving to our vendors and giving faster service to our customers.
When we started to research CNC plasma cutting technology we envisioned a huge learning curve and weeks if not months of trial and error. We visited some fabrication shops that owned much higher priced machines, in overall we feel your machine is the market leader. Within the first few weeks we performed jobs in-house that were impossible before purchasing the G4 Fabricator, and we kept the money we would have paid our vendor for this work.
Please extend our thanks to everyone at FastCut CNC for delivering a great product and excellent service to my company.
William R. Mankin II
" I would have no hesitation in recommending your product to a prospective customer."
It was a pleasure to do business with your company. I must say I had my reservations with purchasing such a product from the other side of the world. Your plasma table was a breeze to install and has been painless in learning to operate. It was great to have such wonderful support during the early stages of operation. I would have no hesitation in recommending your product to a prospective customer.
"I'm amazed at the quality of the machine and it's finished product."
We have already been using the table to cut parts for a job in Maine that we are going to tomorrow. I don't know how we ever got along without it. I'm amazed at the quality of the machine and it's finished product. If you ever need a reference for someone interested in your machine, feel free to have them contact us. We are VERY happy with ours.
"It's simple to use programming and low initial cost gave our tooling technicians a first class piece of equipment."
We bought our Fast Cut CNC Plasma Table in January of 2002. Equipment was delivered very quickly, and immediately began paying for itself. It's simple to use programming and low initial cost gave our tooling technicians a first class piece of equipment. We can now cut complex shapes, for a fraction of the cost of some of the major CNC producers. In fact, we became so good at complex shapes we bought a specialty fabrication business and have moved our FastCut into it. If it were not for this equipment, we would not be competitive in the marketplace and would not be able to produce the equipment that we build today.
John A. Schneider
Graham, North Carolina, USA