NEED ANSWERS?

Talk to the guy who made your table.

We pride ourselves in providing our customers with the service they need to succeed.

Once you’re part of our FastCut CNC family, you can feel confident knowing that you will always have our support through a variety of options. Fast. Here they are:

Toll Free: 1-866-339-3377
(8:00am – 4:30pm Mon-Fri PST)

Email: support@fastcutcnc.com

 

Remote Support via TeamViewer

Let us show you the answers instead of telling you. Simply connect your CNC plasma cutting system to the Internet and we can answer your questions, diagnose problems, and even run the machine from our head office. Having a phone located in a shop may not always work, and a cordless phone may not work with your current office phone system – utilizing the Internet, communications between the machine operator and support personnel are simple and cost effective.

  1. Download the TeamViewer client if you do not already have it on your machine.
    (Click HERE to download)
  2. Call 1-866-339-3377 
  3. Give the technician the Code and Password on your screen. 
EnRoute Support

Our associates at MTC Software provide all new customers with 2-hours of profiling and nesting training over the phone.
Canada:  1-716-434-3755
USA:       1-716-434-3755

Learn more here.

TurboCAD Software Support

Technical assistance and solutions to questions regarding IMSI/Design software is available online or by phone Monday through Friday, 8:00 AM to 5:00 PM PST.

Phone:
1.800.833.8082

Email:
CustomerSupport@imsidesign.com

Thermal Dynamics Support

Technical support:
1-888-832-3477

Int’l Customer Care:
1-940-381-1212

Canada Customer Care:
1-905-827-1111

U S Customer Care:
1-800-426-1888

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