Customer Support

FastCut CNC provides unlimited support to all of our customers through a variety of options. All of our new customers are invited to our shop in Kamloops, BC for a complete training session. This is usually done before we ship out your machine so you can learn and practice on your own table. If travelling is impractical, we offer complete phone and internet training to get you started once you receive your machine. We can also come to you for on-site training and support. Please contact us for details.

Toll Free: 1-866-339-3377 (8:00am - 4:30pm Mon-Fri PST)
Email: support@fastcutcnc.com

 

Remote Support via TeamViewer

Let us show you the answers instead of telling you. Simply connect your CNC plasma cutting system to the Internet and we can answer your questions, diagnose problems, and even run the machine from our head office. Having a phone located in a shop may not always work, and a cordless phone may not work with your current office phone system - utilizing the Internet, communications between the machine operator and support personnel are simple and cost effective.
1) Download the TeamViewer client if you do not already have it on your machine. (Click HERE to download.)
2) Call 1-866-339-3377
3) Give the technician the Code and Password on your screen.

 

MTC Software Support

Our associates at MTC Software provide all new customers with 2-hours of profiling and nesting training over the phone.
Canada:  1-716-434-3755
USA:       1-716-434-3755

 

TurboCAD Software Support

Technical assistance and solutions to questions regarding IMSI/Design software is available online or by phone Monday through Friday, 8:00 AM to 5:00 PM PST.

Phone: 1.800.833.8082
Email: CustomerSupport@imsidesign.com

 

Thermal Dynamics Support

Technical support:          1-888-832-3477
Int'l Customer Care:       1-940-381-1212
Canada Customer Care:  1-905-827-1111
U S Customer Care:        1-800-426-1888

 

Hypertherm Support

Customer Service: 1-800-737-2978 customer.service@hypertherm.com
Technical Service: 1-800-643-9878 technical.service@hypertherm.com
Training: 1-800-643-0030 training@hypertherm.com
Returns: 1-866-643-7711 return.materials@hypertherm.com